How to Ship a Barcode Scanner for Repair — Step-by-Step Guide

Step 1: Get a Free Quote First

Before you ship anything, request a free quote through our contact form. Tell us the model, quantity, and a one-line description of the issue. We'll respond within one business day with a flat-rate quote, a ticket number to include with your shipment, and our shipping address. This avoids surprises and ensures we're expecting your package.

Step 2: Back Up Your Data

Repairs sometimes require a factory reset, firmware reload, or motherboard replacement, all of which can wipe stored data. Back up any scanned data, custom configurations, profiles, or installed apps before shipping. Remove SD cards or any media containing sensitive information.

Step 3: Pack Your Scanner Properly

• Wrap the scanner in at least 3 layers of bubble wrap, or use anti-static foam.
• Use a sturdy double-walled cardboard box at least 2" larger than the device on every side.
• Fill all empty space with packing material — the scanner should not shift if you shake the box.
• Use packing tape (not masking or scotch tape) on every seam.
• Mark "FRAGILE — ELECTRONICS" clearly on at least two sides.
• Use the original box if you still have it — it's purpose-engineered for the device.

Step 4: Remove Accessories

Remove cradles, charging bases, cables, hand straps, and pistol grips unless you specifically want them tested or repaired. Loose accessories add shipping weight, can damage the scanner in transit, and slow down our intake process. If you do want accessories tested, list them clearly on your inventory note.

Step 5: Label It Clearly

Ship to:

Include a printed note inside the box with: your name, company, phone, email, return address, model and serial number(s), symptom description, and your quote/ticket number. A clear note prevents 1–2 days of back-and-forth on intake.

Step 6: Choose a Shipping Method

Use UPS or FedEx Ground for most shipments — both are reliable and provide tracking. USPS Priority Mail also works for single units. Whichever carrier you pick, always get a tracking number. Never ship a scanner without tracking — if it's lost, neither of us can locate it. Add insurance for high-value shipments or large fleets.

Step 7: Notify Us With the Tracking Number

Email your tracking number to krisk@redbarcodeplanet.com or reply to your quote thread. We flag the shipment in our system so it's processed the moment it hits our dock. You'll get an email confirmation on arrival, after diagnosis, and again when the repair is complete and shipped back.

How Long Will the Repair Take?

Most repairs are completed within 24–48 hours after receipt. End to end — including outbound and return shipping — most customers receive their repaired scanner within 3–5 business days. Express options are available on request if you need a faster turnaround.

Shipping Larger Fleets

Shipping 10 or more devices? Contact us first so we can prepare for batch intake, schedule bench time, and provide a consolidated quote. Free shipping both ways is included on every order (any size), and fleet shipments also qualify for volume discounts.

Located in Chicagoland with 20+ devices? We offer free local pickup — no shipping required. We'll come to your warehouse, collect the units, and return them when repairs are complete.

Common Mistakes to Avoid

What to Do Next

Request a free quote first so we can confirm pricing, give you a ticket number, and send shipping instructions. Then pack carefully, ship via UPS or FedEx with tracking, and email us the tracking number. We'll diagnose on arrival and have your scanner back in your hands within days.