Privacy Policy

Information We Collect

We may collect the following types of information:

Personal Information You Provide:

• Name, email address, phone number, and company name when you submit a contact form or request a quote
• Device model, quantity, and issue descriptions related to repair requests
• Shipping address for mail-in repair services

Information Collected Automatically:

• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation paths
• IP address (anonymized where possible)
• Referring website or search terms

We use Microsoft Clarity for website analytics. Clarity may record mouse movements, clicks, and scroll behavior to help us improve our website experience. Clarity does not collect personally identifiable information. Learn more at https://clarity.microsoft.com/terms

How We Use Your Information

We use the information we collect to:

• Respond to repair quotes and service inquiries
• Process and fulfill repair orders
• Communicate about your repair status
• Improve our website, services, and customer experience
• Send follow-up communications (only with your consent)
• Comply with legal obligations

We do NOT sell, rent, or share your personal information with third parties for their marketing purposes.

Third-Party Services

We use the following third-party services that may collect or process data on our behalf:

• Microsoft Clarity — website analytics and heatmaps
• Cloudflare — DNS, security, and performance optimization
• Brevo (formerly Sendinblue) — email communications
• Lovable — website hosting platform

Each of these services has their own privacy policies governing how they handle data.

Cookies and Tracking

Our site may use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve site performance

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

Data Security

We implement reasonable security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• HTTP Strict Transport Security (HSTS)
• Cloudflare security protections
• Secure form handling

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Repair records are typically retained for 2 years for warranty and service history purposes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at krisk@redbarcodeplanet.com.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Red Barcode Planet, Inc.
612 SCANLON DR C2
Wheeling, IL 60090
Email: krisk@redbarcodeplanet.com
Phone: 773-732-9018