How Our Barcode Scanner Repair Process Works

Sending a barcode scanner out for repair shouldn't feel like a leap of faith. At Red Barcode Planet, we've designed a simple, transparent process that takes the guesswork out of scanner repair — whether you're shipping us a single Zebra TC52 or a fleet of 200 Honeywell CK65 mobile computers. Every step is built around speed, communication, and honest pricing.

Step 1 — Free Quote. Reach out by phone, email, or our online form. Tell us the model, quantity, and what's wrong (or what you suspect is wrong). We'll respond within hours with a transparent quote range, shipping instructions, and our facility address in Wheeling, IL. There's no obligation, no pressure, and no card on file.

Step 2 — Ship It In (On Us). Pack your scanners securely and drop them off at any FedEx or UPS location using the prepaid, insured label we email you after your quote request. Every order qualifies, regardless of size — even a single unit ships in free. Include a note with your contact info and a description of the issue. As soon as the package arrives, we log it in and start a free diagnosis — typically within 24 hours.

Step 3 — Repair & Return. Once we confirm the issue, we call or email with the exact repair price. Nothing happens until you approve. After approval, most repairs are completed within 48 hours. We replace failed scan engines, batteries, screens, triggers, keypads, charging ports, and motherboards using quality parts. Every device is fully tested before it leaves our bench, then shipped back to you free via insured FedEx/UPS Ground with tracking — every order, any size — backed by a 90-day warranty on parts and labor. Express return shipping is available as a paid upgrade.

That's it. No surprise invoices, no weeks-long depot delays, no expensive replacements. If we can't fix it, our No Fix, No Fee guarantee means you pay nothing — not even for the diagnosis. It's the simplest way to keep your scanner fleet running and avoid replacement costs that can run into the tens of thousands of dollars.