The repair warranty is the only protection you have after a barcode scanner leaves a repair depot. Most customers never ask about it before sending a device. They find out what it covers when something goes wrong.
What a barcode scanner repair warranty should cover
- Parts coverage: The replacement component is covered if it fails due to the same fault.
- Labor coverage: Re-repair labor covered at no charge within the warranty window. Parts-only warranties are not full warranties.
- Return shipping: A genuine warranty covers return shipping in both directions.
- No diagnostic fee: If the device comes back within the warranty window, no charge to assess the recurring fault.
- Clear trigger: The warranty should cover the same fault recurring — not any new fault.
Red Barcode Planet's 90-day warranty — the details
| Warranty length | What's covered | Return shipping | Enrollment |
|---|---|---|---|
| 90 days | Parts and labor | Covered | None required |
What is covered:
Every repaired component — scan engine, screen, battery, trigger, housing, WiFi module, or firmware fix — for 90 days from return shipment. Parts and labor both included.
What is not covered:
New faults unrelated to the original repair. Physical damage after return. Damage from misuse, liquid exposure, or unauthorized modifications.
Return shipping: Covered on all warranty repairs in both directions.
How to initiate: Call 773-732-9018 or email krisk@redbarcodeplanet.com. Reference your original repair. We respond within hours with return shipping instructions.
No enrollment required: The warranty applies automatically to every repair.
Why warranty length matters operationally
A short warranty window protects the repair shop more than it protects you. Scan engine replacements, WiFi module repairs, and board-level work can reveal secondary stress on adjacent components over weeks of use. A short window often expires before that manifests.
A 90-day warranty covers three full months of operational use — enough to surface any issue related to the repair. For fleet operations repairing 10, 20, or 30 devices at once, warranty duration compounds. A device with a recurring fault outside the warranty window is a new invoice; a device still under warranty is a zero-cost fix.
What to ask any repair shop before you send your device
- Is this a parts-only warranty or parts and labor?
- How long is the warranty — exactly?
- Is return shipping covered on warranty repairs?
- What triggers the warranty?
- Is there a diagnostic fee on warranty returns?
Red Barcode Planet's answers: parts and labor, 90 days, yes, same fault recurring, no. Coverage applies across Zebra, Honeywell, Motorola, Intermec, and Datalogic.
Phone: 773-732-9018 · Email: krisk@redbarcodeplanet.com · Address: 612 Scanlon Dr C2, Wheeling, IL 60090 · Service area: All 50 states via mail-in.
Real-World Example
A repaired warehouse scanner that develops the same covered fault within 90 days can be returned for parts-and-labor service, with return shipping covered and no separate warranty enrollment required.
Scenario based on the type of repair work we typically perform. Not a verified case study.
Common Mistakes to Avoid
Not asking whether the warranty is parts-only or parts and labor.
Skipping the return shipping question — some shops charge for warranty returns.
Confusing OEM service contracts (Zebra OneCare, Honeywell program) with depot repair warranties.
What to Do Next
Before sending a scanner anywhere, ask: warranty length, parts-and-labor or parts-only, and return shipping coverage. Red Barcode Planet answers 90 days, both, and yes — automatically on every repair. Call 773-732-9018 or email krisk@redbarcodeplanet.com for a flat-rate quote.
Related Repair Services
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Full breakdown of what's covered and how to initiate a warranty repair.
See 90-Day Warranty Details detailsRepair vs OEM Service
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See Repair vs OEM Service detailsNationwide Mail-In Repair
48-hour turnaround from all 50 states with the same 90-day warranty.
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