No Fix No Fee means exactly what it says: if we cannot fix your barcode scanner cost-effectively, you pay nothing. Not for the diagnostic. Not for the time spent assessing the device. Not for return shipping. Zero.
Most barcode scanner repair shops charge a bench fee — typically $25–$75 — regardless of whether they can repair your device. Red Barcode Planet does not. No Fix No Fee is not a promotion — it is our standard operating policy on every device we receive.
What No Fix No Fee actually covers
- Free diagnostic: Every device receives a full diagnostic assessment — fault identification, repair determination, economic viability check. Costs nothing regardless of outcome.
- Free quote before any work begins: If we can repair the device, we send a flat-rate quote before touching anything. You approve before we proceed.
- Zero charge if we cannot repair: If the device is beyond economical repair, we notify you immediately. You pay nothing — not for the diagnostic, not for assessment, not for bench time.
- Free return shipping on unrepairable devices: We ship the device back at our expense. You are not out a single dollar beyond the cost of shipping it to us originally.
Why most repair shops charge bench fees
Bench fees exist because diagnostics take time — 30–60 minutes per device. Most shops pass that cost to customers regardless of outcome. From a business standpoint it makes sense. From a customer standpoint: you pay $50 to find out the repair is not viable, then pay return shipping on top.
Red Barcode Planet absorbs that risk. We only collect revenue when we deliver a repaired device. No Fix No Fee is a direct statement of confidence in our ability to fix the devices we take in.
No Fix No Fee vs "free diagnostics" — the difference
Some shops advertise free diagnostics but still charge if they cannot complete the repair. The diagnostic is free; the finding that your device is unrepairable costs $40 in bench fees.
Red Barcode Planet's No Fix No Fee means the total charge for an unrepairable device is zero — diagnostic, assessment, and return shipping all included in that zero.
What happens when we cannot fix your device
- We assess the device and determine it is beyond economical repair.
- We contact you immediately with our finding and the reason.
- We do not proceed with any repair work.
- We package and ship the device back at our expense.
- We charge you nothing.
Devices most likely to be beyond economical repair
- Catastrophic physical damage: Run over, submerged in liquid for extended periods, or severe motherboard damage.
- Unavailable parts: Very old legacy devices where parts are no longer sourceable. We tell you upfront.
- Multiple simultaneous faults: Combined repair costs approaching or exceeding refurbished replacement value. We assess the full picture and advise honestly.
- Counterfeit or modified devices: Devices opened by unauthorized parties or fitted with non-standard components.
No Fix No Fee across all brands and models
- Zebra: TC52, TC57, TC22, MC9300, MC93, MC92N0, MC75, MC55, MC9090, DS3608, and the full TC and MC series.
- Honeywell: CK65, CT60, CN80, and Honeywell mobile computer line.
- Motorola / Symbol: MC9090, MC75, MC55, and legacy Symbol devices including discontinued models.
- Intermec: Full line — contact Kris for pricing.
- Datalogic: Gryphon series, PowerScan series, QuickScan series, Memor and Skorpio mobile computers.
Phone: 773-732-9018 · Email: krisk@redbarcodeplanet.com · Address: 612 Scanlon Dr C2, Wheeling, IL 60090 · Service area: All 50 states via mail-in.
Real-World Example
A Midwest 3PL shipped 14 mixed Zebra and Honeywell devices for assessment in early 2026. Twelve were repaired and returned inside 48 hours at flat rate. Two — an MC9090 with severe liquid damage and a CT60 with a cracked motherboard — were declared beyond economical repair. Both were shipped back the same week at our expense. Total charge for the two unrepairable units: zero.
Scenario based on the type of repair work we typically perform. Not a verified case study.
Common Mistakes to Avoid
Assuming a 'free diagnostic' means no charge on unrepairable devices — most shops still bill bench time.
Paying return shipping on a device the shop already declared unrepairable.
Not asking upfront whether the shop charges a bench fee on declined repairs.
Sending legacy devices to OEMs that refuse the assessment entirely.
What to Do Next
Ship the device. If we can fix it, we send a flat-rate quote for approval. If we cannot, we ship it back at our expense and charge nothing. Call 773-732-9018 or email krisk@redbarcodeplanet.com to start.
Related Repair Services
90-Day Warranty Coverage
What's covered after the repair is complete and the device is back in service.
See 90-Day Warranty Coverage detailsWarranty Provider Comparison
How Red Barcode Planet's 90-day warranty compares to industry standard 30-day coverage.
See Warranty Provider Comparison detailsNationwide Mail-In Repair
48-hour turnaround from all 50 states with No Fix No Fee on every device.
See Nationwide Mail-In Repair details