Mercom is an independent barcode scanner repair depot. If you are evaluating alternatives, here are Red Barcode Planet's own published repair terms so you can compare them against any provider's current published terms yourself.
Red Barcode Planet — our published terms
| Factor | Red Barcode Planet |
|---|---|
| Turnaround time | 48 hours (1–4 units) |
| Repair warranty | 90 days — parts and labor |
| Diagnostic fee | Free on every device |
| No Fix No Fee | Yes — including return shipping |
| Free shipping both ways | Yes |
| Flat-rate pricing upfront | Yes — quoted before any work begins |
| Contract or enrollment | Not required |
| Legacy device support | Yes — MC9090, MC75, MC55, Intermec |
| Brands covered | Zebra, Honeywell, Motorola/Symbol, Intermec, Datalogic |
| Service area | All 50 states via mail-in from Wheeling, IL |
What Red Barcode Planet provides
Warranty — parts and labor
Red Barcode Planet covers both parts and labor for 90 days. If the repaired fault recurs within 90 days, we fix it at no charge — you do not pay labor a second time.
Turnaround time
Red Barcode Planet ships repaired single devices and small batches back within 48 hours of receipt for up to 4 units. For fleet batches of 5 or more, contact us for an accurate timeline based on batch size and current shop capacity: 773-732-9018 or krisk@redbarcodeplanet.com.
Return shipping on warranty repairs
Red Barcode Planet covers shipping on all warranty repairs in both directions — there is no freight charge to you on a warranty return.
No Fix No Fee
If we cannot repair your device cost-effectively, you pay nothing — not for the diagnostic, not for return shipping.
Brand coverage
Red Barcode Planet repairs Zebra, Honeywell, Motorola/Symbol, Intermec, and Datalogic — including legacy and discontinued models. See our legacy Motorola repair guide for details.
Pricing
| Repair type | Starting price |
|---|---|
| Full diagnostic | Free |
| Trigger repair | From $99 |
| Firmware / software fix | From $123 |
| Battery replacement | From $143 |
| Housing repair | From $186 |
| Scan engine repair / replacement | From $209 |
| Screen / display replacement | From $210 |
| WiFi / connectivity fix | From $324 |
Fleet discounts: 5–9 units 5% off · 10–19 units 10% off · 20+ units 15% off
Real-World Example
A regional retail chain running Zebra TC52s and Honeywell CK65s sent a recurring trigger fault to Red Barcode Planet. The repair was completed within 48 hours of receipt and is covered by a 90-day parts and labor warranty, so a recurrence of that same fault inside the window is repaired at no charge.
Scenario based on the type of repair work we typically perform. Not a verified case study.
Common Mistakes to Avoid
Reading a warranty term without checking whether it covers labor as well as parts — ours covers both for 90 days.
Overlooking return shipping costs on warranty repairs — we cover shipping both ways.
Paying for a diagnostic — ours is free on every device.
Paying bench fees on unrepairable devices — under No Fix No Fee you pay nothing.
What to Do Next
Call 773-732-9018 or email krisk@redbarcodeplanet.com with your brand, model, quantity, and fault. We confirm pricing and shipping address within hours. Devices return within 48 hours of receipt with a 90-day parts and labor warranty.
Related Repair Services
MIDCOM Alternative
Our published repair terms, side by side with your current provider's.
See MIDCOM Alternative detailsOur Repair Warranty
Why 90-day parts and labor coverage matters.
See Our Repair Warranty detailsNo Fix No Fee Policy
Zero charge if we can't repair your device — including return shipping.
See No Fix No Fee Policy details